A channel of communication between the bank and the customer, the purpose of which is to receive, record, instruct, analyze and give formal and appropriate treatment to complaints from customers and users of the Bank's products and services, which are not resolved by the usual service provided through the SAC, of matters pertaining to service in the branches and areas of the Central Administration, promoters and authorized representatives.

To speak to the Ombudsman of Bank of China (Brasil) Banco Múltiplo S/A, you must have the protocol number of your previous incident, obtained through the SAC.

• Ombudsman: 0800 725 2242

Hearing or Speech Impaired: 0800 940 0649

Monday to Friday (from 9:00 a.m. to 6:00 p.m., except national holidays).

• In-Person Service:

Av. Paulista, 901 - 15th floor - Room 01

Bela Vista - São Paulo - SP

From Monday to Friday, from 10 a.m. to 4 p.m., except national holidays.

Send your message to the Ombudsman

• Mailing address:

Alameda Santos, 960 - 15th floor - Room 01

Cerqueira César - São Paulo - SP - CEP 01418-002

Ombudsman Reports

2024	-----------------------------------------------------------------------------------
	Ombudsman Report 1º Half of 2024 (1half24)

2023	-----------------------------------------------------------------------------------
	Ombudsman Report 2º Half of 2023 (2half23)
	Ombudsman Report 2º Half of 2023 (2half23)

2022	-----------------------------------------------------------------------------------
	Ombudsman Report 2º Half of 2022 (2half22)