Bank of China (Brasil) Banco Múltiplo S/A makes this space a communication platform between the client, the community and the institution. The aim is for messages to be answered quickly, serving as a basis for continuous improvement in customer service.

These are the appropriate channels for information, complaints, suggestions and cancellations:

• SAC - 0800 701 0224

(Monday to Friday, from 9:00 a.m. to 6:00 p.m., except national holidays).

• SAC - Payroll Credit: 0800 725 0048

(Monday to Friday, from 9:00 a.m. to 6:00 p.m., except national holidays).

• SAC - Credit Card: 0800 701 0224

(Monday to Friday, 9:00 a.m. to 6:00 p.m., except national holidays)

• SAC - Hearing or Speech Impaired: 0800 940 0649

(Monday to Friday, from 9:00 a.m. to 6:00 p.m., except national holidays).

Bank of China (Brazil) Banco Múltiplo S/A: Available full-time, 24 (twenty-four) hours a day, 7 (seven) days a week for incoming calls due to its dynamic nature.

sac@bocfinanceira.com.br ( For INSS Agreement Customers and Customers with vehicle contracts)

sac.cdc@bocbrasil.com.br (For Individual and Corporate Customers, Credit Card and other Consigned Customers)

However, the analysis, processing and response to the customer is carried out during business hours from Monday to Friday, from 9 a.m. to 6 p.m., except for national holidays in compliance with current legislation.